Telecom · Branch services
From waiting in line to a guided customer journey.
Connect mobile queue entry, service priorities and branch performance.
01 / THE CHALLENGE
What needs to change.
Branch teams need a consistent way to apply service priorities, prepare for arriving customers and understand queue pressure across counters.
02 / THE APPROACH
A connected way forward.
ORIGAMI can connect QR-based queue entry, customer category and service selection, configurable counter priorities and an agent workspace. Customers can submit documents before reaching the counter. Supervisors can review waiting times, service times and workload, with a connection to an existing quality-management system.
03 / BUSINESS VALUE
Why it matters.
A guided queue journey can help branches coordinate service priorities and use counter capacity more effectively.
Benefit categories
Operational
Apply service priorities consistently and monitor counter workload.
Customer experience
Give customers clear tickets, calling information and directions.
Management visibility
Review waiting times and service patterns to guide branch planning.