Look beyond the transcript.
AuraSpeak analyzes acoustic characteristics such as pitch, pace and energy to help teams review patterns in voice interactions. It combines voice-processing capabilities with structured outputs that can support customer-experience analysis and conversation review.
From audio to a richer perspective.
Live & recorded audio
The product white paper describes real-time and batch processing for live streams and recorded audio.
Speaker-level analysis
Speaker diarization separates contributions in multi-participant audio, supporting a more detailed review of the conversation.
Vocal characteristics
Examine patterns in tone, pitch, speech rate and energy alongside the context of the interaction.
Connected insights
APIs and structured reports support integration with business applications, dashboards and review workflows.
Designed to support human understanding.
Applications include customer-service quality review, agent coaching and voice-feedback research. Tone-based classifications are probabilistic indicators that require context and human judgment; they are not definitive evidence of a person’s emotions, intentions or honesty.
Agree supported languages, audio quality, processing modes, consent requirements and evaluation criteria as part of the implementation scope.
AuraSpeak IN PRACTICE
Business challenges.
Connected solutions.
Explore the challenge, the workflow and the business value.
- Contact centers
Turn call review into focused coaching.
Help supervisors locate moments worth listening to more closely.
AnalyzeLocateListenCoach - Customer experience
Add another perspective to spoken feedback.
Explore vocal delivery alongside what customers actually said.
CollectAnalyzeContextualizeReview